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Existing users of commercial editions of JSCAPE MFT Server are entitled to 1 year of free upgrades and technical support. To obtain access to the latest version please contact JSCAPE via the Help Desk.
Important Notes
1. If you are an existing licensed user wishing to upgrade please contact the Help Desk to obtain a valid license key for this version. Previously generated license keys may be incompatible with the current version and may result in application starting in evaluation mode. 2. The steps outlined below are for in-place upgrades. If you wish to perform an upgrade + migration, read the page 'Migrating JSCAPE MFT Server' 3. If you encounter a "HTTP ERROR 500" issue when attempting to access a domain via the web UI (HTTP/S service) after an upgrade, please follow the instructions outlined here. 4. If you are using Oracle Java, we strongly recommend you use at least Java 8 Update 161. If you are using an Oracle Java 8 patch earlier than Update 161, you need to install the JCE Unlimited Strength Jurisdiction Policy Files. 5. If you are using database logging, you need to execute the following SQL command against the database that stores the logs:
alter table log add column application_instance_id VARCHAR(255);
This will add the application_instance_id column, which is not added automatically during upgrades.
Upgrade Process - Graphical User Interface
This process is available only to versions 6.2 and above when using GUI installer. Upgrades may only be performed against versions 5.0 or above. If you are currently using a version prior to 5.0 then you must uninstall/delete current version and reinstall/reconfigure new version.
1. Run the GUI installer for JSCAPE MFT Server. 2. When prompted where to install JSCAPE MFT Server select the same installation directory as your current installation. 3. The installer for JSCAPE MFT Server will detect that a previous version of JSCAPE MFT Server is installed and will prompt you for a directory in which the current version may be backed up. 4. Continue with the installation process as normal. Once installation is complete your server configuration settings from previous version will be automatically migrated from previous version to current version.
Additional Notes
1. Any logos or text label settings that you have made to web interface WILL NOT be migrated during upgrade process. 2. Note, for Windows environments the JSCAPE MFT Server service will revert to using the Local System account after an upgrade. If JSCAPE MFT Server is accessing shared network resources (e.g. UNC paths) then you may need to update JSCAPE MFT Server service to use an account with access.
Upgrades may only be performed against versions 5.0 or above. If you are currently using a version prior to 5.0 then you must uninstall/delete current version and reinstall/reconfigure new version.
The steps needed for the manual process vary depending on your previous version. If your version is Pre-9.3, follow the Pre-9.3 instructions. If your version is 9.3.x and higher, follow the Post-9.3 instructions.
Note: Several Linux distributions exhibit slow response as a result of the newly introduced FIPS TLS library. To prevent this issue, please install haveged before upgrading JSCAPE MFT Server
Execute the following commands while INSIDE <newinstalldir> ./js-database-configuration -init NOTE: If you are upgrading from version 8.8 and earlier, you will have to configure the Web/REST settings. Run the following command:
./js-web-configuration -host [REST ip address] -port [REST port] -timeout [timeout in minutes]
For example:
./js-web-configuration -host 0.0.0.0 -port 11880 -timeout 10
10. Connect to the following web management interface URL using a browser. This is now the only way to manage the server. <rest_port> is 11880 by default.
http://<jscape_host_or_ip>:<rest_port> NOTE:
If users are unable to connect after the successful upgrade then please open each domain and check that IP Access > IP Access page has the following "allowed" rules for the following IP Mask. If it's empty, then please manually add an allow rule for these 2 IP Masks.
*.*.*.* *:*:*:*:*:*:*:*
Note: Several Linux distributions exhibit slow response as a result of the newly introduced FIPS TLS library. To prevent this issue, please install haveged before upgrading JSCAPE MFT Server
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